World Class Customer Service is Shorr's Hallmark

Five Elements of World Class Customer Service

• Consistency. We work with the same customers on a daily basis, which fosters long lasting, professional relationships.
• Creativity. We believe any challenge can be overcome by considering every option, not just the usual ones.
• Reliability. Returning phone calls promptly, following up, and following though on every issue are top priorities.  
• Flexibility. Our system is to adapt to your system. Whether you need customized load tags on your corrugated or your own part numbers on each invoice line item, we respond.
• Procurement Options. We utilize every tool at our disposal to make procurement as efficient as possible -
  • E-commerce
  • EDI
  • Just in Time (JIT) inventory management programs
  • Vendor Managed Inventory (VMI) programs
  • Next day and same day delivery programs
  • Customized order entry and order tracking

"Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it."
PETER DRUCKER

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